The needle in the haystack

  Big data is a big theme right now. How organisations are trying to capture and make sense of the mass of unstructured data that is generated by our daily lives online. Google looks for specific words in our Gmails to find out what products we want. Retailers want to send us adverts at the…

Steer clear of ambulance chasers

The old days of meekly accepting bad service or harsh treatment from insurers have gone haven’t they? Well I hope so and judging from the record numbers of cases the Financial Ombudsman Service (FOS) handles each year, that’s true. The FOS’ services are entirely free to private policyholders, and informal too. So is it worth…

Home Guard

Most of us have some sort of nagging worry when we shut the front door to go away on holiday. We can go back to check if we have turned off the iron. We also often worry about burglary while we are away. That makes sense – the majority of burglaries occur when we are…

A little knowledge is a dangerous thing

“The past is a different country, they do things differently there” Regular readers of this blog will have realised that I care about how we interact with banks and insurance companies (and supermarkets and other big corporations for that matter). Way back when, before decisions were taken using computer models, if someone wanted a loan…

Is your home your castle?

Could do better? We all want to protect our homes and what is inside them. Making our homes secure from burglary is usually a top priority when we first move in. In today’s busy world we then tend to focus on all the other jobs around the house, but most of us would benefit from…