Contents insurance – things to think about

Most, though not all, contents sections of home insurance policies have a fixed limit on the cover they provide. So before purchasing your home insurance, you need to check what the policy limit is, and be sure that the policy limit is enough to cover all of the items in your home. Make an inventory…

What can you do if flooding is forecast in your area?

Unfortunately, the effects of a flood can be devastating. There are things you can do to prepare your home, which hopefully will reduce the damage. Gas, electricity and water supplies: turn them off at the mains. Contents in your home: move them high up, preferably upstairs, particularly your valuable items.  Unplug all electrical items. Internal…

Cold snap on its way – how to prevent frozen pipes

It is not too late to get your home ready for the cold weather forecast for next week. It’s particularly important to prevent frozen pipes – here is our list of things you can do: Leave your heating on a constant low temperature, or if you are going to be away for a few days…

Christmas presents covered?

Most home insurance policies – though not all – automatically increase the level of cover for contents during the run up to Christmas, so that gifts are covered. It is worth checking your home insurance policy to see if this is the case and the level of increased cover. If you are lucky enough to…

How to avoid pain when making a home insurance claim

Prove it Insurers’ claims teams want to see proof that the event you are claiming for has happened – unfortunately they have to watch out for fraudulent claims. Often providing proof is straightforward. But if your valuables were stolen by a burglar and you didn’t report the theft to the police, then your insurer may…

Where there’s smoke, there’s fire

Smoking rates have fallen to the lowest on record, Public Health England has revealed. 16.9% of adults in England smoke, down from 19.3% in 2012. The reduction is thought to be partly because of new technology – the availability of e-cigarettes to help people quit.

A stitch in time…

Check your home is secure against the elements before it starts to get cold. Here are the PolicyCastle top tips for the jobs to get done while the evenings are still warm and light. 

Safety obligations for landlords

If you are letting a property to tenants, you must keep the property safe and free from health hazards for the occupants. The Government’s regulations are clear, and they require time and investment to make sure your property is up to scratch:

Is gadget insurance good value?

You may be aware that most home insurance policies provide you and your family with some cover for mobile phones when you are out and about. Levels of cover vary, there will be limits, and not all policies do have it, but it is likely it will be included under your contents cover if you…

Upgrading your home security is a win double

When you apply for home insurance, you can’t fail to notice that the application form requires detailed information about whether your home has an alarm and what locks you have on external doors and windows. You won’t be surprised to learn that this detail is required because having an alarm, and having good locks, reduces…

Digital downloads

It’s estimated that a total retail value of at least £1.8 billion of music and audio files have  been downloaded to our laptops, phones etc, and while these physical  items may be insured against theft or loss, about 40% of home insurance policies do not cover the full replacement download cost. If you are not…

Reboot for renewals

After some field trials and consulting late last year, the Financial Conduct Authority has mandated changes for the renewal of General Insurance policies. About time too, many might say! Essentially insurance companies inviting renewal must: Remind policyholders of the premium they paid last year with details of any changes due to mid term adjustments Encourage…

Digital future

Last week the Competition and Markets Authority (CMA) published its report into the retail banking market. Among other recommendations, it requires banks to implement “Open Banking”, which means enabling customers to share their banking data securely with third party digital apps that will help the customers find the best products for their needs. The next…

What do customers want? Part 1

Most customers do not read the Terms & Conditions when they buy a product. For non-financial services products they are often unimportant. So when it comes to financial services products, the customer wants to be able to make the same assumption: “the product is called Home Insurance, it will do what it says it does…

Cheap is not the same as good value

36% of UK insurance customers say value for money is their essential requirement, according to recent research by Target Group*. Only 17% see the cheapest price as being essential. 33% of those surveyed research policies on smartphones and tablets, with 53% of customers looking to acquire insurance products entirely online. Only 13% said that they wanted…

It’s good to talk

PolicyCastle’s recent experience demonstrates the UK insurance industry wants to innovate. In large and small insurers we have found Head Office teams, Corporate Strategy teams and Operational teams all engaging with us to improve things for the consumer. In that spirit, we offer some constructive criticism back to the large insurers: